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Frequently Asked Questions

 

Q: How much will my care cost?

A: We provide a free assessment in your own home to devise a package to meet your needs. We offer competitive fees which do not increase over the weekend. 

 

Q: Will I have the same carers on a regular basis?

A: Continuity of Care is of the uppermost importance to us. We will introduce the Care Assistants involved in your care to you before your service begins. This is to ensure that you feel comfortable and happy with them so that when your regular Care Assistant takes holiday leave you already know the other Carer coming in to your home. We believe that any changes should be kept to a minimum and you should be advised at all times.

 

Q: Are the staff coming in to my home suitably qualified and trustworthy?

A: All staff coming in to your home will have Disclosure and Barring Service (previously known as CRB) checks before they are allowed to work unsupervised in your home. References will also be obtained as an additional measure. Full induction and mandatory trainng is compulsory, and regularly updated. Care Assistants will also be encouraged to work towards their QCF awards in Health and Social Care.